A One–Hour Response Time Guarantee
We offer a 1–hour response warranty for each ticket or email that you send to the help desk support staff. We’ll quickly answer all the standard queries and forward the matter to our server administrators if any further assistance is required. If you take advantage of the Optional Admin Services package, we’ll perform any of the included services at a time that has been agreed upon beforehand.
An Excellent Tech Support Service
Our tech support staff will be available to you 24x7 should you require assistance working with our Control Panel or with any of the apps that we pre–install for your convenience on the server. And if you need assistance with all the daily administration tasks on your dedicated web hosting server, you can have a glimpse at the Optional Admin Services package, that includes backup hard disk drive space, weekly Operating System updates, software installation and troubleshooting services, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Area
We have provided the Control Panel with a circumstantial knowledgebase, which includes extensive explanations of all its features and functions. Plus, we have filmed exhaustive video tutorials that will further demonstrate to you how to perform a specific task or solve a frequently encountered issue. The instructional articles and the tutorial video clips are readily reachable from each section of the Control Panel via the Help and Videos buttons in the upper right corner.