The accessibility to the customer and technical support that a cloud hosting company provides will tell you a lot for the services they provide too. In case you can use only e-mails and / or tickets, you have most probably found some reseller and not the hosting provider. If this is the case, you will have to wait for a few days to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to contact the real website hosting company for further assistance. If the provider can provide different options for communication with short response time available anytime, they're almost certainly the top provider, not only a reseller. Which means that you'll take advantage of prompt assistance and top quality support since they'll have instant access to the servers where your account is. No matter what the problem - sales or technical, it's always better to be able to communicate with your website hosting company right away through your preferred method of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance in a timely manner, that's why our cloud hosting
services come with 24/7 tech support plus several options for communication. If you do not have an account yet, you can phone us or use our live chat and chat with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up purchasing a service which you can't use effectively. If you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it needs additional analysis. In contrast to the majority of providers out there today, we answer to all the tickets within an hour, so you won't need to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you select, you can take advantage of our 24/7 support services even on official holidays. All of your web sites will be available constantly and so will we. With numerous communication options, you're able to pick the most convenient approach to contact us and learn more about our services if you do not have an account yet, or request assistance if you're already among our customers. You are able to call us, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature 1-hour answer time warranty, though it rarely takes more than 20 mins to receive assistance no matter the nature of the trouble. With our customer and technical support services, we are there for you every time you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
When you use our VPS servers
, you will never need to wait for more than 1 hour to get assistance for any kind of difficulty that you could have regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all support tickets which you open via your billing Control Panel or email messages which you send to our tech support team. In addition, we have local telephone numbers in a number of countries worldwide as well as a live chat service where we'll assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 through the different methods of communication, so regardless what your question or issue is, there'll always be someone to help you out without delay. When you need help with third-party software, which you cannot install or which gives you troubles, you'll be able to reap the benefits of the Managed Services upgrade package that we provide for all our VPS plans.
24/7 Customer Support in Dedicated Servers
All of the dedicated server
packages that we provide feature 24/7 support via various methods of communication and with a one-hour maximum response time warranty. When you want to find out more about the packages or you have various general or billing questions, you'll be able to call one of the local numbers we have globally or you can use our live chat service and speak with a live representative. For entirely technical problems that need assistance from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an email message, since all these channels are more appropriate to track a certain issue. The reply time for them rarely is more than 30 minutes, so you can forget all about having to wait for a whole day to receive support. The support service is available for any kind of server-related matters, including the pre-installed software. In case you'd like to receive help with third-party applications, you can consider ordering the Managed Services upgrade that we supply for all the plans.