There're a lot of cloud hosting providers on the market today, still many of them are resellers that have limited resources, particularly in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll receive via this channel of communication will vary depending on the provider - some offer expert telephone support, many others offer basic and customer support only as some issues are more time-consuming and it is more convenient to be resolved through a ticket, particularly when the issue has to be escalated. Still, it's good to find that you can always reach your website hosting supplier because there are a lot of small-scale issues that can be taken care of effortlessly and in a very timely manner with a phone call, not mentioning that you'll be able to get additional information for the services even before you become a customer.
Phone Support in Cloud Hosting
We believe that the option to talk to a live agent is rather important, that's why we have 3 support lines worldwide (USA, UK and Australia) and you will be able to reach us over the phone for 14 hours every day. In case you consider buying one of our cloud hosting, for example, you can call us and find out more about our solutions before placing your order so as to ensure that we match all system requirements for your websites. After the purchase, you'll be able to get in touch with us about any kind of sales or billing issues you may have, or receive any kind of general or basic tech information you need. We have aimed to find the optimal balance between telephone and ticket support, so for solely technical issues you'll have to use the ticketing system, that will make it easier to monitor the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
Every time you need additional info for the Linux semi-dedicated service that we provide, you have the option to call some of the three support lines we have worldwide - in the United States of America, Great Britain and Australia. In this way, you will be able to check ahead of time whether our services are appropriate for your websites. If you're already our client and you own a semi-dedicated account, you are able to reach us over the phone for fourteen hours a day about any kind of billing or basic queries. For entirely tech issues you'll have to take advantage of our ticketing system in order to get in touch with our tech support since sometroubles just need more time to be taken care of, but we will assist you on the phone with quite a lot of minor technical issues as well, saving you the time and efforts.