If you ever experience a problem with your website and are unable to handle it yourself, ask the respective web hosting company’s help desk support team to assist you to bring the site back online. A speedy solution would be the most favorable scenario, but many hosting companies answer within twenty four hours or even more, especially if you’re doing business with a reseller. Even if the problem can be sorted out with ease, your site may not function satisfactorily or may not be available at all for an extended span of time, so you may lose potential customers since it is pretty unlikely that anybody would eagerly go back to a website that is inoperational. Speaking of which, you need to make sure not only that you can reach your web hosting company, but also that they can respond and help you in a timely fashion. If a software application update doesn’t proceed as planned or you delete something incidentally, for example, the site must be fixed promptly so as to prevent protracted inaccessibility.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max response time for any customer support ticket that you post or any email that you write is only sixty minutes, even in case you contact us on weekends and public holidays. Whatever the nature of your issue or question might be, we’ll lend you a hand right away and will supply you with the required info to solve any problem with your websites. The real reaction time normally doesn’t exceed fifteen-twenty minutes, which means that you can just forget about waiting around for hours on end to get an issue resolved or even worse than that – waiting one whole day only to get an answer that more info is required whilst nothing’s sorted out. We’ll assist you in a well-timed fashion as we know exactly how valuable time can be in the dynamic electronic age. The 1-hour response guarantee is valid for any billing or technical inquiry that you might have concerning our cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we recognize exactly how vital it is to receive swift help, we guarantee that you will never need to wait for more than one hour to obtain an answer to any ticket that you open from your semi-dedicated server Control Panel. As a matter of fact, you will seldom have to wait around for more than 20 to 30 minutes and this is valid for any query irrespective of what its nature is – general, billing or technical. Furthermore, our client and tech support team is available to you 24/7, which goes to say that even in case you post a ticket during legal holidays, you’ll always get an immediate reply, which will contain the answer to an inquiry, the solution to an obstacle or the information required to resolve an issue yourself – if there is something that you need to do on your end. If you use our services, you will never have to spend a whole day awaiting a response like you would with a lot of other hosting companies.