A live chat is one of the several ways of communication provided by some hosting providers as part of their support services. Depending on the company, the chat can be used for billing, pre-sales and/or tech assistance. This method of communication is faster as compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell something in comparison to a call with a representative. In addition, if the issue that you have requires some time to be examined and resolved, you can do something else meanwhile instead of just waiting, like you would have to do if you call. You can also take advantage of a live chat support service free of charge as long as you have Internet access even when your web hosting supplier is based in another country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
Together with the phone and ticket support, we provide live chat support too. You are able to contact us every single day, including holidays and weekends, and we can give you more info about the cloud hosting that we offer if you are not among our customers yet, or about common and billing questions if you already have an account. Although for entirely technical matters you will need to open a trouble ticket to the tech support, as such issues require extra time to be taken care of, you can still get in touch with us on the live chat for some technical info. For example, we're able to assist you to set up an e-mail address in your email client or troubleshoot a variety of problems, saving you considerable amount of time. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is designed for all of our prospective and active clients. In case you are looking for a new website hosting account, you'll be able to chat in real time to one of our representatives and obtain more info about our Linux semi-dedicated service so as to pick the perfect plan for your sites. In the event that you already have an account with us, we will be able to assist you timely with general, billing and first-level techmatters. Although in some instances you will need to open a support ticket because there're problems that cannot be resolved on the live chat, we will be able to assist you with numerous standard jobs, for example setting up an e-mail account in an e-mail client or redirecting one domain name to another one. This way, you will take advantage of timely support and you will save a long time.