In case you’ve bought a hosting package and you’ve got some enquiries in regard to a specific function/feature, or in case you’ve bumped into some issue and you need support, you should be able to touch base with the respective client care staff. All hosting providers use a ticketing system no matter if they offer other ways of contacting them aside from it or not, because the easiest way to handle a problem most often is to use a ticket. This method of correspondence renders the responses sent by both parties simple to track and permits the client service staff representatives to escalate the issue in case, for instance, a sysadmin must get involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you need to use no less than two separate accounts to get in touch with the client service team and to actually administer the hosting space. Incessantly switching from one account to another can often be a headache, not to mention the fact that it takes quite a while for the vast majority of hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you’ll never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket whilst browsing through your files or fine-tuning different settings. The ticketing system is being monitored 24-7-365 by our technical support staff representatives and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to obtain help. In contrast with certain hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you need and ask for info in regard to any billing or technical issue. You can also read a variety of informational articles, which will help you deal with the most commonly experienced challenges yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with our company and you wish to touch base with our help desk support team members, you will be able to open a support ticket straight from your Hepsia Control Panel instead of using a completely different client support platform like you will have to do with the vast majority of web hosting companies out there. Our integrated ticketing system will allow you to submit a new ticket without any effort and to go through older tickets using a smart search filter. Moreover, you’ll be able to check the applicable knowledge base articles that our system will present to you in accordance with the problem category that you pick for your new ticket. You can carry out all of the above-mentioned activities without signing out of your Control Panel at any time, which goes to say that if you run into any challenge or have an inquiry, you can contact our technicians and fix the particular problem in no more than an hour through a single support platform.