Even though the web hosting service offered by the different companies is more or less the same, each provider has a customized platform with its own tweaks and ways to execute given procedures. For this reason, a large knowledge base would be amazingly helpful both for persons with little to no past experience and for technically knowledgeable users who will at some point discover how certain operations are accomplished, but will waste some time meanwhile. The objective of such a knowledge base is to make the hosting service quick and simple to use, saving users plenty of time and energy. The result is gladder customers, as they can effortlessly find the info they are seeking, and significantly less work for the technical support team representatives, because usually most of the enquiries and difficulties that customers have are already outlined in the knowledge base. Given that the articles are professionally written and cover more topics, you will be able to get to know more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Cloud Hosting
If you have ordered your first cloud hosting account from our company or have moved your website over to us, you’ll grow used to our platform and our created-developed Hepsia Control Panel in a jiffy thanks to the fact that we have compiled a comprehensive online knowledge base where you can find all the info that you’ll ever need – both general info with regard to the web hosting service as a whole and more concrete info about the separate features that you can use and the predicaments that you may come across. The articles themselves are located in 2 places. The complete article collection is accessible via the Help section of the Control Panel. You can read articles that are dedicated to the different features in each Control Panel section too. You can become aware of how to do just about everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles offer step-by-step instructions, so you will never become baffled because of an unclear text. Naturally, in case you encounter a more specific problem and you are unable to find a solution in our knowledge base, you can contact our customer support staff representatives 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated service, will allow you to access the exhaustive online support documentation that we have compiled for you. The articles themselves include generic info about our web hosting services, informational manuals about the different functions that you can make use of, plus troubleshooting instructions that can help you correct common issues that you could bump into. The topics that we have covered encompass basically everything, from uncomplicated things such as how to host a new domain in your account, to more intricate ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a given Control Panel section will always be available in the right corner of the page that you are on, whereas the whole article archive is accessible through the all-inclusive Help section.